Live Webinar: Using Emotional Intelligence to Accelerate Patient Payments

Thursday, February 15 | 1 pm EST / 10 am PST

Earn 1.0 CEU

No one knows your patients better than you and your staff—and by leveraging this knowledge, you can use a powerful tool, Emotional Intelligence (EI), to improve your revenue cycle.

EI is the ability to identify and manage your own emotions and the emotions of others. The combination of EI with patient-friendly technologies enables you to provide patients with individualized attention to improve their experience, reduce staff workload and improve the bottom line.

Get all the details by attending this complimentary webinar sponsored by Navicure®, where industry expert Susan Childs, FACMPE, will discuss how to use emotional intelligence to:

  • Enhance performance by cultivating awareness with leadership and staff, including success stories 
  • Initiate staff and patient engagement with patient payment responsibility at each step of the revenue cycle using technology to save staff time
  • Refocus your organization on caring for patients with more efficient collection techniques
  • Improve the revenue cycle by fostering respect and relationships between leaders, staff, and patients

Register for the free webinar today by completing the form.
Complete Form to Register. 

About the presenter

Susan Childs, FACMPE, founded Evolution Healthcare Consulting after establishing her career in hospital and public accounting in healthcare administration. She is a Board Certified Fellow of the American College of Medical Practice Executives and an MGMA ACMPE Leader. Her experience covers all facets of operations; interim administration, new practice start up and change management, direct pay, patient’s active participation, role definition, staff accountability, revenue cycle, and financial checks and balances. Susan is an accomplished speaker, presenting at local and national venues. She has served as MGMA ACMPE State Rep, Advancement Committee Chair along with local Boards and State Leadership.

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