Survey Report

2017 Patient Payment Check-Up™

Where can healthcare organizations improve billing to bolster patient satisfaction?

In a time when patient demand is several steps ahead of processes adopted by healthcare organizations, the need to boost customer satisfaction is at an all-time high.

Read the results of the 2017 Patient Payment Check-Up survey conducted by HIMSS Analytics, and discover how to align with patient expectations by improving cost estimates, implementing digital conveniences, and more. Topics covered include:

  • Where 89% of providers may be missing the mark in how they bill patients
  • How providers can help reduce disagreements with patients related to billing
  • What payment approach 78% of patients would be on board with for one-time charges of less than $200

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