On-Demand Webinar

Using Emotional Intelligence to Accelerate Patient Payments

Learn how to use emotional intelligence (EI) to provide patients with individualized attention to improve their experience, reduce staff workload and improve the bottom line.

No one knows your patients better than you and your staff—and by leveraging this knowledge, you can use EI to improve your revenue cycle. Download this complimentary webinar recording to hear industry expert Susan Childs, FACMPE, discuss how to use emotional intelligence to:
  • Enhance performance by cultivating awareness with leadership and staff, including success stories
  • Initiate staff and patient engagement with patient payment responsibility at each step of the revenue cycle using technology to save staff time
  • Refocus your organization on caring for patients with more efficient collection techniques
  • Improve the revenue cycle by fostering respect and relationships between leaders, staff, and patients

Complete this form to receive an email with a copy of the Using Emotional Intelligence to Accelerate Patient Payments presentation and recorded webinar.

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Speaker: Susan Childs, FACMPE, Evolution Healthcare Consulting

Susan Childs founded Evolution Healthcare Consulting after establishing her career in hospital and public accounting in healthcare administration. She is a Board Certified Fellow of the American College of Medical Practice Executives and an MGMA ACMPE Leader. Her experience covers all facets of operations; interim administration, new practice start up and change management, direct pay, patient’s active participation, role definition, staff accountability, revenue cycle, and financial checks and balances. She has served as MGMA ACMPE State Rep, Advancement Committee Chair along with local Boards and State Leadership.
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